Businesses must ensure that their customers’ and data are safe in this digital age. IT support London can be a valuable tool to strengthen your business and protect your business’s integrity. Cybercrime is on the rise and could cost a business its existence.

Level 1 technical support

Level 1 technical support is for customers who are experiencing basic issues with their computers. These issues can be caused by problems with the hardware and software. Support personnel at Level 1 will be able to identify the issues and refer them to the next tier when needed. To assist clients with more complicated issues, a Level 2 support technician will be available.

Level three support requires specialists in the field to identify problems and provide solutions. These experts are typically experts in the product or service they are working on and have all the necessary information. In order to provide solutions they also make use of details such as design and programming information. However, they don’t have the same expertise as Level 1 or Level 2 support personnel.

Technical support is typically offered via a variety of ways, including email, chat video, phone, and email. Additionally, support could be provided using third-party help desk tools.

Disaster recovery strategy

Without a disaster recovery strategy your business could be exposed to reputational, financial and operational risks. These risks can impact the continuity of your business and customers could switch to other companies in the event that they are unable access your products or services. No matter if you have an IT department in-house or outsourced, it’s vital to have a disaster recovery plan.

IT support london is a complicated process. It requires extensive planning, serious organisational skills and cross-business collaboration. Many companies hire IT consultants London to assist with disaster recovery planning. Disaster recovery plans can mean the difference between survival or failure. Be sure to be prepared.

Before you can implement a disaster-recovery program you must test it. A good disaster recovery plan should include an assessment of risk, which determines how much downtime or data loss is acceptable. It should also include instructions on how to communicate with employees in the event of a disaster and how you will set up your operations base.

Patch management

When it is about IT support Patch management should be high on the list of priorities. Particularly the context of GDPR’s imminent onset security of data is vitally important. Your IT support provider should be able to discuss your patching requirements in detail. Complex cyberthreats require more than random patching.

Patch management requires careful planning and rigorous testing. It can be time-consuming and expose your system to cyberattacks. According to the Cybersecurity and Infrastructure Security Agency (CISA), 25% of businesses suffered cyberattacks in the 12 months prior to July 2019. Poor patch management is likely to be the main cause of a lot of these breaches.

Patching is crucial for security of businesses due to the numerous cyber-attacks. Cyber-attacks today target systems that aren’t patched. 70% of these attacks exploit known vulnerabilities. This is why it is crucial to update your systems regularly to protect yourself from cyber-attacks.